Refund & Return Policy
At M ONE LITES, customer satisfaction is our top priority. We take great care to deliver high-quality products to our customers.
Damaged or Defective Products
If you receive a product in a damaged or defective condition, please contact our Customer Support Team within 3 days of receiving the product.
Contact Details:
đź“ž Phone: +91 9789885777
📧 Email: monelitesstudio@gmail.com
Please share your Order ID and clear images of the damaged/defective product when contacting us.
Return Conditions
Returns will be accepted only under the following conditions:
The product must be unused and in its original packaging
All tags, labels, and packing materials must be intact
Returns will not be accepted for products that are damaged due to customer handling
We do not accept returns for products that have been fully or partially damaged by the customer.
Product can be returned within 5 days from the date of delivery
Refund Process
Once we receive the returned product:
Our Quality Team will inspect the product
The refund will be processed only after inspection and approval
Approved refunds will be credited within 6–7 working days after we receive the returned product.
Delivery & Replacement Timeline
Product will be delivered within 6–7 days
Replacement or exchange products will be delivered within 5–6 days
Return Shipping Address
Returned products should be sent to:
No: 7 Dr Kannan Tower
1st Floor Lakshmi Nagar Extension
Arcot Road Porur Chennai-600 116 Tamil Nadu
Additional Information
Products purchased through third-party marketplaces or retail stores are not eligible for return through our website.
Once your return is approved, you will receive a confirmation email or message.
