Privacy Policy

This Privacy Policy describes how M ONE LITES collects, uses, shares, protects, and processes your personal information through our website https://www.monelitestudio.com/. You may browse certain sections of the website without registering. Our services are primarily offered within India, and your personal data is stored and processed mainly in India. By accessing or using our website, providing your information, or availing any products or services, you agree to be bound by this Privacy Policy, our Terms of Service, and applicable laws of India. If you do not agree, please do not use or access the website.

We may collect personal information when you use our website, place an order, contact us, or interact with our services. This information may include your name, address, phone number, email address, and other details required to provide our services. With your consent, we may collect sensitive information such as payment details including bank account, credit or debit card information. You always have the option to not provide certain information by choosing not to use specific services or features. We may also track your browsing behaviour, preferences, and transaction details to improve our services. When you interact with third-party partners, their respective privacy policies will govern the collection and use of your data. We do not request sensitive information such as PINs, OTPs, or banking passwords.

We use your personal data to provide services, process orders, enhance customer experience, respond to your queries, resolve disputes, inform you about offers and updates, prevent fraud, and comply with legal obligations. We may share your information with trusted internal teams, service providers, logistics partners, payment gateways, and government authorities when required by law.

We adopt reasonable security practices and use secure servers to protect your data against unauthorised access, loss, or misuse. However, information shared over the internet cannot be guaranteed to be completely secure, and you acknowledge these inherent risks. You are responsible for maintaining the confidentiality of your account login details.

You may request access, correction, or deletion of your personal information by contacting us. We may retain your information for as long as required to fulfil the purposes outlined in this policy or as required under applicable laws. Even after account deletion, certain information may be retained for legal, regulatory, or fraud prevention purposes in anonymised form.

By using our website, you consent to the collection, storage, and processing of your information as described in this policy. You also agree to be contacted by us via phone, email, SMS, or messaging apps for service-related communications. You may withdraw your consent at any time by writing to us with the subject “Withdrawal of consent for processing personal data”, although this will not affect processing already carried out and may limit your access to certain services. We reserve the right to modify this Privacy Policy at any time and encourage you to review it periodically for updates.

For any questions regarding this Privacy Policy, you can contact us at monelitesstudio@gmail.com